Frequently Asked Questions
1. What products do you sell?
We sell jerseys, sports apparel, and related sportswear products designed for casual wear, team-inspired outfits, and everyday sport style.
2. Where do you ship?
We ship to the United States, Europe, Australia, and the Rest of the World, subject to carrier availability and checkout confirmation. For details, please review our Shipping Policy.
3. How long does order processing take?
Orders are usually processed within 1–4 business days after payment is confirmed. Business days exclude weekends and public holidays.
4. How long does shipping take?
Estimated shipping time is 7–12 business days for the United States, 8–15 business days for Europe, 10–18 business days for Australia, and 12–25 business days for the Rest of the World.
5. How much is shipping?
Shipping fees are USD $9.99 for the United States, USD $12.99 for Europe, USD $18.99 for Australia, and USD $22.99 for the Rest of the World.
6. Do you offer free shipping?
Free shipping is available only for qualifying orders shipped within the United States. U.S. orders over USD $99.00 qualify for free shipping. Free shipping is not available for Europe, Australia, or the Rest of the World.
7. Which carriers do you use?
Orders may be delivered by USPS, UPS, FedEx, DHL, local postal services, or other regional logistics partners depending on the destination, package size, and service availability.
8. Will I receive tracking information?
Yes. After your order has been shipped, tracking information will be sent to the email address used at checkout. Tracking updates may take 24–72 hours to appear after the carrier receives the package.
9. Do I need to sign for delivery?
Most packages do not require a signature unless required by the carrier, delivery location, or local rules. Once tracking shows delivery to the address provided at checkout, the order may be considered delivered.
10. What should I do if my package is damaged or incorrect?
Please inspect your package immediately after delivery. If your order arrives damaged, defective, missing items, or incorrect, contact us within 48 hours of delivery at service@gorlivo.com with your order number, item photos, packaging photos, shipping label photo, and a brief description of the issue.
11. Do international orders have customs duties or import taxes?
International orders outside the United States may be subject to customs duties, import taxes, VAT, brokerage fees, or other local charges. These fees are the recipient’s responsibility unless clearly stated at checkout.
12. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal. Available payment options may vary depending on your location, device, browser, and checkout conditions. For details, please review our Payment Policy.
13. What currency do you use?
All prices, shipping fees, taxes, discounts, and order totals are processed in United States Dollars (USD).
14. Is my payment information secure?
Yes. Payments are processed through secure third-party providers such as Stripe and PayPal. We do not store full card numbers, CVV codes, or complete payment credentials on our servers.
15. What is your return period?
You may request a return within 30 days after the package is delivered according to the tracking record. For complete conditions, please review our Refund & Returns Policy.
16. What condition must returned apparel be in?
Returned jerseys and sports apparel must be unused, unworn, unwashed, unaltered, and in resalable condition. Items must include original tags, labels, packaging, accessories, and included parts.
17. Who pays for return shipping?
If the return is due to customer preference, wrong size selection, wrong color selection, duplicate purchase, or no longer wanting the item, the customer is responsible for return shipping. If the issue is caused by our error, a verified defect, wrong item, or confirmed shipping damage, we will provide a suitable solution.
18. When will I receive my refund?
Approved refunds will be issued to the original payment method and are normally processed within 7 business days after approval. The final posting time may vary depending on Stripe, PayPal, your card issuer, bank, or payment provider.
Need more help?
If you have questions about orders, shipping, payments, returns, refunds, privacy, or account information, please contact Exampleone at service@gorlivo.com or +1 (417) 362-8742. You may also review our Privacy Policy.