Refund & Returns Policy
1. Policy Scope
This Refund & Returns Policy applies to orders placed through gorlivo.com. This website is operated by Exampleone. We sell jerseys, sports apparel, and related sportswear products. Please read this policy carefully before submitting a return, refund, or order issue request.
2. Return Request Period
You may request a return within 30 days after the package is delivered according to the tracking record. Return requests submitted after the 30-day period may not be accepted unless required by applicable law or approved by us in writing.
3. Return Eligibility for Apparel Products
Returned jerseys and sports apparel must be unused, unworn, unwashed, unaltered, and in resalable condition. Items must include all original tags, labels, packaging, accessories, and included parts. Items with stains, makeup marks, deodorant marks, perfume odor, body odor, pet hair, damage, washing marks, or signs of wear may be refused or subject to a partial refund.
4. Non-Returnable Items
Custom-made, personalized, player-name customized, number-customized, final sale, clearance, gift card, or promotional items are not eligible for return or exchange unless there is a verified quality issue, wrong item, or shipping damage. Items damaged by misuse, improper care, washing, alteration, or normal wear are not eligible for return.
5. Return Process
To start a return, please contact us at service@gorlivo.com with your order number, the item you want to return, the reason for return, and clear photos if the item has a problem. Returns must be approved before being shipped back. Unauthorized returns may be refused and may not be eligible for refund processing.
6. Return Shipping Costs
If the return is caused by customer preference, wrong size selection, wrong color selection, duplicate purchase, or no longer wanting the item, the customer is responsible for the return shipping cost. If the return is caused by our error, a verified defective item, a wrong item, or confirmed shipping damage, we will provide a suitable solution, which may include a prepaid return label, replacement, or refund.
7. Return Shipping Requirements
Please use a trackable shipping service when returning an item. Customers are responsible for the package until it is received by our return facility. We are not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address because of the customer’s chosen carrier or incorrect return address.
8. Damaged, Defective, Missing, or Wrong Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, missing parts, or incorrect, contact us within 48 hours after delivery at service@gorlivo.com. Please provide your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. This information helps us verify the claim and provide evidence if payment or delivery review is required.
9. Refund Review and Inspection
After your returned item is received, we will inspect it to confirm whether it meets the return conditions. If approved, the refund will be issued to the original payment method. If the returned item does not meet the conditions in this policy, we may refuse the refund, issue a partial refund, or contact you for additional information.
10. Refund Timing
Approved refunds will be processed to the original payment method and should arrive within 7 business days after refund approval. Refund timing may depend on the payment provider, card issuer, or bank processing system. We do not refund to a different payment method unless required by law.
11. Order Cancellation and Payment Disputes
Orders may only be cancelled before shipment. Once an order has been shipped, it must be handled under this Refund & Returns Policy. If you have a problem with your order, please contact us first at service@gorlivo.com so we can review and resolve the issue. We keep order records, tracking information, delivery confirmation, customer communication, and refund records to support fair resolution and payment provider review, including Stripe-related dispute review if needed.
12. Contact Information
If you have questions about returns, refunds, damaged items, or order issues, please contact us through service@gorlivo.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US. For delivery-related terms, please also review our Shipping Policy.