Shipping Policy

1. Shipping Coverage

This Shipping Policy applies to orders placed through gorlivo.com. We sell jerseys, sports apparel, and related sportswear products and provide delivery services to the United States, Europe, Australia, and the Rest of the World. Shipping availability for your location will be confirmed at checkout.

2. Order Processing Time

Orders are usually processed within 1–4 business days after payment is confirmed. Business days are Monday through Friday, excluding weekends and public holidays. Custom-made, personalized, or high-demand jersey items may require additional processing time before shipment.

3. Shipping Time, Fees, and Free Shipping

Shipping time is estimated from the date your order is shipped, not from the date the order is placed. The final shipping method and cost will be shown at checkout before payment. Free shipping is available only for qualifying orders shipped within the United States.

4. Shipping Carriers

We work with third-party logistics carriers and postal service providers to deliver orders. Depending on the destination, package size, and service availability, orders may be shipped by USPS, UPS, FedEx, DHL, local postal services, or other regional logistics partners.

5. Tracking Information

After your order has been shipped, tracking information will be sent to the email address used at checkout. Tracking updates may take 24–72 hours to appear after the carrier receives the package. Delivery estimates may be affected by customs checks, carrier delays, weather, holidays, or other circumstances beyond our control.

6. Delivery and Signature

Most packages do not require a signature unless required by the carrier, delivery location, or local rules. Once tracking shows that the package has been delivered to the shipping address provided at checkout, the order will be considered delivered. Please ensure that your address is complete and accurate before placing an order.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing a correct and complete shipping address. If a package is delayed, returned, lost, or delivered incorrectly because of an incomplete or inaccurate address, we may not be able to provide a free replacement or refund. Additional shipping fees may apply if the order needs to be resent.

8. Package Damage, Missing Items, or Wrong Items

Please inspect your package immediately after delivery. If your order arrives damaged, defective, missing items, or incorrect, contact us within 48 hours of delivery at service@gorlivo.com. Please include your order number, clear photos of the item, photos of the packaging, a photo of the shipping label, and a brief description of the issue. We will review the case and may offer a replacement, refund, or other suitable solution according to our Refund & Returns Policy.

9. Customs, Duties, and Import Taxes

For international orders outside the United States, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply. These charges are not included in the product price or shipping fee unless clearly stated at checkout. The recipient is responsible for any customs or import fees required by the destination country or region. Customs processing may also affect delivery time.

10. Contact Information

This website is operated by Exampleone. If you have questions about shipping, delivery, tracking, or a package issue, please contact us through service@gorlivo.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US.