Privacy Policy

1. Policy Scope

This Privacy Policy applies to personal information collected through gorlivo.com. This website is operated by Exampleone. We sell jerseys, sports apparel, and related sportswear products and provide delivery services to the United States, Europe, Australia, and the Rest of the World.

2. Information We Collect

We may collect information you provide when placing an order, creating an account, contacting customer support, subscribing to updates, or using our website. This may include your name, email address, phone number, billing address, shipping address, order details, and communication records.

3. Order and Shipping Information

To process and deliver jersey and sports apparel orders, we collect order-related information such as product name, size, color, quantity, shipping destination, delivery method, tracking number, and delivery status. This information is necessary to fulfill your order and resolve delivery-related issues.

4. Payment Information

Payments on our website may be processed through third-party payment service providers, including Stripe and PayPal. We do not store full card numbers, CVV codes, or complete payment credentials on our servers. Payment details are handled securely by the payment provider according to its own security standards.

5. Payment Security

Stripe and PayPal may use encryption, tokenization, fraud monitoring, authentication tools, and secure payment infrastructure to process transactions. We only receive limited payment-related information, such as payment status, transaction ID, billing confirmation, payment method type, and fraud review results where applicable.

6. Device and Technical Information

When you visit gorlivo.com, we may automatically collect technical information such as IP address, browser type, device type, operating system, referring page, pages viewed, access time, approximate location, cookie identifiers, and website usage activity.

7. Cookies and Similar Technologies

We may use cookies, pixels, tags, log files, and similar technologies to operate the website, remember cart information, improve page performance, analyze traffic, prevent fraud, and support marketing or advertising functions. You may manage cookies through your browser settings.

8. How We Use Personal Information

We use personal information to process orders, confirm payment, arrange shipping, provide tracking updates, respond to customer support requests, handle returns and refunds, improve our products and website, prevent fraud, and comply with legal or payment provider requirements.

9. Legal Bases for Processing

Where privacy laws such as the GDPR apply, we process personal information based on contract performance, legitimate business interests, consent, legal obligations, fraud prevention, customer support, and protection of our rights in connection with orders, payments, shipping, returns, and disputes.

10. Information Shared with Service Providers

We may share necessary information with trusted service providers, including payment processors such as Stripe and PayPal, shipping carriers, fulfillment partners, fraud prevention tools, website hosting providers, analytics providers, email service providers, and customer support tools.

11. Shipping Carrier and Fulfillment Sharing

Because we provide worldwide shipping, we may share your name, shipping address, phone number, email address, order details, and tracking information with logistics carriers, postal services, customs brokers, or fulfillment partners to complete delivery and resolve shipping issues.

12. Fraud Prevention and Risk Review

To protect customers and our business, we may use payment status, IP address, billing information, shipping information, device data, order history, transaction records, and fraud review signals to detect suspicious activity, unauthorized transactions, abusive claims, or payment disputes.

13. Stripe and Payment Dispute Records

For payment review, chargeback response, or Stripe-related dispute handling, we may retain and provide relevant order evidence, including order confirmation, customer communication, payment confirmation, shipping address, tracking number, carrier status, delivery confirmation, refund records, return records, and policy acceptance records.

14. Information Security Measures

We use reasonable technical, administrative, and organizational measures to protect personal information. These measures may include HTTPS/SSL encryption, access controls, password-protected systems, limited staff access, secure payment gateways, malware monitoring, data minimization, and internal order review procedures.

15. Data Access Control

Access to customer information is limited to personnel and service providers who need the information to perform order processing, payment review, shipping, customer service, returns, refunds, fraud prevention, or legal compliance. We do not allow unnecessary access to customer data.

16. Data Retention

We retain personal information only for as long as necessary to complete orders, provide customer service, process returns and refunds, comply with tax or accounting obligations, prevent fraud, resolve disputes, and meet payment processor or legal requirements.

17. International Data Transfers

Because we operate an online store with global shipping, your information may be processed in countries or regions outside your place of residence. When required, we use appropriate safeguards to protect personal information during international transfer and processing.

18. GDPR Privacy Rights

If GDPR or similar privacy laws apply to you, you may have the right to request access, correction, deletion, restriction, portability, objection to processing, and withdrawal of consent where applicable. To submit a privacy request, please contact us at service@gorlivo.com.

19. U.S. State Privacy Rights

Depending on your location, you may have rights under applicable U.S. state privacy laws, including the right to request access to personal information, correction, deletion, and information about certain data practices. We do not sell customers’ personal information.

20. Marketing Communications

If you subscribe to marketing emails, we may use your email address to send product updates, promotions, or store announcements. You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us at service@gorlivo.com.

21. Children’s Privacy

Our website and products are not intended for children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and delete the information where required.

22. Contact Information

If you have questions about this Privacy Policy, payment privacy, data security, order records, or your privacy rights, please contact Exampleone at service@gorlivo.com or +1 (417) 362-8742. Our company address is 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US.